Back to Salary Health Checker

At Pertemps,
The average salary for:

Complaints Officer
for a Temporary role in
South East is
£40,904

Salary Ranges for this role

Low -
Average -
High -

Have your say

How accurate does per year for a role in seem to you?

JOB DESCRIPTION

A Complaints Officer, also known as a Customer Complaints Officer, is a professional responsible for managing and resolving customer complaints. This role involves investigating customer concerns, coordinating resolution efforts, and implementing measures to prevent future issues.

QUALIFICATIONS

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.

TASKS

  • Receive and document customer complaints through various channels, such as phone calls, emails, or written correspondence..
  • Investigate the nature of each complaint to understand the issues and determine appropriate courses of action..
  • Collaborate with relevant departments or teams to gather information and address the root causes of complaints..
  • Communicate with customers to provide updates on the status of their complaints and the steps being taken for resolution..
  • Propose and implement solutions to resolve customer complaints and prevent similar issues from occurring in the future..
  • Maintain detailed records of complaints, resolutions, and any corrective actions taken..
  • Ensure compliance with company policies, procedures, and regulatory requirements in the resolution process..
  • Provide feedback to management on recurring issues and recommend improvements to products or services..
  • Communicate resolution outcomes to customers, ensuring their satisfaction and understanding of the resolution..
  • Contribute to the development and improvement of customer service policies and procedures..

Salaries from this search have been calculated using current and historical roles, which have been advertised with Pertemps in the last 2 years. Data is updated in real time as jobs are posted, and the search results calculate averages of all job posts that fit the role category.

Salary comparison results are intended as a rough guide only. Actual salaries may vary based on qualifications, experience, location and company type. Salary figures do not include bonuses or benefits.

We do not collect your salary information, this is only used for the page to provide you with enhanced information. Weekly pay is calculated by dividing the annual salary by 48 working weeks.

Man working in a branch

SPEAK TO ONE OF OUR CONSULTANTS

Our consultants are always happy to help find the right job for you.

Let's Chat